Frequently Asked Questions

Frequently Asked Questions
Frequently Asked Questions

Frequently Asked Questions

Q. Does Green Plan-it offer one-off collections or do I have to be a regular customer?

Green Plan-it understands that waste is generated periodically for some businesses which is why we tailor the service to your needs. One off collections can be arranged as and when required.

Q. How do we store confidential waste prior to a collection being arranged?

We provide our customers with locked security cabinets, Wheelie bins or security sacks.

Q. How often do you collect?

As and when required. A Green Plan-it Consultant will assess the volumes of confidential waste being processed and provide a suitable collection frequency.

Q. What should we do if our container is full before the agreed collection date?

Simply call us and we would happy to schedule an extra pick-up.

Q. Can you accept all size jobs?

Yes, we offer national coverage for any size collection.

Q. How much does the service cost?

The service can cost as little or as much as you like depending on your requirements however we can claim to have saved all of our clients money on their existing systems with the security achieved. Importantly what we can offer is a fixed cost billing option giving you full control of your budget.

Q. Do we have to sign a contract?

A Service Agreement is agreed by both parties for all our scheduled service customers. The agreement is from 3 – 36 months. Ad-hoc customers are not required to sign an agreement.

Q. What other services do you offer?

Green Plan-it is able to offer you a Total Waste Management Solution based upon your requirements. This varies from confidential waste, Mixed recycling, WEEE recycling / destruction and General waste collections. All the services we offer can be scheduled or adhoc.

Q. Does the Data Protection Act apply to my company?

The General Data Protection Regulation requires all companies to comply with new regulations regarding the secure collection, storage and usage of personal information.

Q. We produce confidential material in various parts of our site. How would you cope with this?

We’re happy to collect material from around your site and recommend the best solution for storage and collection. Our uniformed staff are used to working in a variety of premises and sites.

Q. Do I have to remove staples, paper clips and ring binders?

No, our processes take care of this for you.

Q. Can you guarantee all our confidential documents have been destroyed?

Yes, We shred in compliance with EN 15713 the standard set by the BSIA (British Security Industry Association). Once the Destruction process is complete, a Certificate of Destruction is issued to every client confirming all materials have been completely destroyed in line with The General Data Protection Regulation.

Q. Are Green Plan-it staff fully vetted?

Yes! Green Plan-it complies with BS7858 – which guarantees all employees are enhanced DBS checked, Vetted and insured.

Q. What happens to the shredded paper?

Green Plan-it is prides itself on recycling 100% of the paper we shred. Once shredded all the paper is baled and recycled, the recycled paper is then used to reproduce tissues, cartons and paper.

Q. We currently use an office shredder, why would I need your service?

It is much more cost-effective to implement an automated shredding service than use an in-house shredder. Some businesses overlook the initial purchase of an office shredder, the labour involved, the maintenance and the shredded paper disposal costs. The above costs on most occasions are usually a lot higher than the cost of a shredding service– not to mention the noise, mess and dust produced by an office shredder. Not only does a shredding service save time and money but it also increases the security element of a potential data breach. When using a shredding service you can be assured all paper generated within the office remains in the office before being disposed of.

Q. How will Covid-19 effect my collection?

We have continued to operate during the worldwide pandemic. Client and staff safety is our number one priority. To help stop the spread of Covid-19, Green Plan-It staff have been provided with the correct PPE required to continue their daily tasks in a safely and professional manner. Our Customer Service Representatives follow social distance guidelines, use anti-bacterial gel and wear facemasks where appropriate in order to keep everyone safe at all times.
Please click here to read our full Covid-19 statement.

Q. How will Green Plan-It help my company be GDPR compliant?

GDPR is Europe’s new framework for the data protection laws and now replaces the previous 1998 data protection directive. GDPR has been designed to harmonize data protection laws and to give an overall greater protection and rights to businesses and members of the public.

Businesses that fail to comply with the new GDPR regulations face substantial penalties and fines up to £18,000.000

Green Plan-It is devoted to protecting the privacy of all our clients. We provide secure destruction services for paper documents, hard drives and electronic media. Certificates of Destruction are issued after every shred.

Please click here to find out more about our GDPR policy.

Want to know how we can help your business? Contact us now!


Regular Shredding Service

Find out more about Green Plan-it's regular confidential waste shredding services.


One-Off Shredding Service

Green Plan-it provides one-off confidential waste collections across the UK.